Terms and Conditions

Product Availability

We strive to ensure prompt attention to every purchase made on this site. Our products are handcrafted, which may lead to stock shortages due to high demand. In the event that we cannot fulfill your order, you will be notified via email with the option to join a waitlist or choose an alternative item. Please be aware that available stock will be dispatched from the USA within 10 days from the purchase date. If an item is out of stock, it may take our artisans 30-45 days to craft it.

Stripe & Security

All credit card transactions on this site are securely processed using Stripe, a secure online payment gateway that encrypts your card details in a protected host environment. Anyango Mpinga does not store your credit card information on the website and does not disclose or share any confidential information.

Privacy Policy

Your information is processed in line with our privacy policy. By using our site, you agree to this processing and confirm that all information you provide is accurate.

Shipping

All orders include custom FedEx shipping and taxes. Allow 4-5 business days for order processing prior to dispatch (10 days). Anticipate a transit period of approximately 2 weeks. Orders must be signed for upon delivery and cannot be sent to PO boxes or APO/FPO addresses. E-commerce orders are processed Monday through Wednesday, excluding holidays. Anyango Mpinga is not liable for unexpected delays. Should there be an issue with your shipping address, a representative will contact you via email. For further inquiries about shipping and delivery, time frames, and fees, please contact atelier@anyangompinga.com. Note that the delivery date is an estimate only. Anyango Mpinga is not responsible for shipping delays, theft, loss, or damage.

Returns & Exchanges

We hope you are fully satisfied with your Anyango Mpinga purchase. If not, please contact us at atelier@anyangompinga.com to request a return or exchange of the unused item in its original condition, including packaging and proof of purchase, within 5 days of receiving the goods. Claims made after this period will unfortunately be rejected. Returned goods must include the original sales slip and be shipped back at the customer's expense in a trackable and insured manner. Anyango Mpinga is not liable for items lost or damaged during transit. The customer assumes all risks of damage or loss upon delivery and is responsible for adhering to USA import regulations and payment of any duties. Upon approval of your return, we will issue a refund of the purchase price via the original payment method. Shipping fees for returned items are non-refundable. For exchanges, the replacement order will be shipped at no extra cost once the returned item is received and approved.

Orders placed on our website are processed upon completion of checkout. We will attempt to accommodate any requests for changes in color or style if made within 24 hours of placing your order. All sale items are final; returns, exchanges, price adjustments, or cancellations are not allowed. Please be aware that while we strive for accurate colour representation on our site, variations in screen resolution may affect how colours appear.

Anyango Mpinga US LLC (AMLLC) is the owner of all intellectual property rights and the materials published on our site. All images, materials, information, illustrations, design, photographs illustrated belong to Anyango Mpinga LLC. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

No part of these materials can be used for commercial purposes without obtaining a separate license to do so from Anyango Mpinga US LLC (AMLLC). These terms do not grant that license. All rights reserved.